Salesforce Introduces Slack GPT: Natively Integrated AI Features for Boosting Productivity
Salesforce, a global leader in customer relationship management (CRM), has introduced Slack GPT, a new generative AI experience that includes natively integrated AI features, customizable automated workflows, and a dedicated Einstein GPT app for Slack. This move aims to enhance productivity without disrupting how users already interact with the platform.
Natively Integrated AI Features
The AI capabilities of Slack GPT will enable users to communicate more efficiently by directing the tone and length of messages composed within Slack. Additionally, the AI assistant can attend Huddles on behalf of users, summarizing them along with any unread messages that may have been missed. These features are designed to increase productivity and help users make the most of their time.
Customizable Automated Workflows
Slack GPT is set to offer users improved tools to create personalized workflows and automate tasks with ease using simple prompts. Users can further integrate large language model (LLM) apps like Anthropic’s Claude or OpenAI’s ChatGPT (currently in beta) into this process. The integration of these features will allow users to automate tedious tasks and streamline their workflow, leaving more time for important work. Additionally, companies can opt to include their own proprietary software or LLMs within the Slack ecosystem if they have concerns regarding privacy.
Dedicated Einstein GPT App for Slack
Salesforce’s generative AI assistant, Einstein GPT, is now being transformed into a specialized Slack app. The app will leverage trusted Salesforce Customer 360 data and the Data Cloud to access live customer information. This feature will enable the integration of Einstein GPT into Slack workflows to inform teams of new leads or updates on current sales projects automatically. The acquisition of Slack by Salesforce for $27.7 billion in 2021 demonstrates the company’s determination to create a more cohesive integration between the two platforms.
Release Dates
At present, the Slack GPT features do not have any specific launch dates, but the Workflow Builder is anticipated to be available in “this summer.” Meanwhile, the development of both the Einstein GPT app for Slack and the native AI features of Slack GPT is still ongoing.
Conclusion
Slack GPT’s AI features, customizable automated workflows, and dedicated Einstein GPT app for Slack will enable users to work more efficiently and make the most of their time. The potential of this technology is immense and has the capability to revolutionize the way work is conducted and unlock substantial business productivity. Salesforce’s investment in Slack and its continued development of new features shows its commitment to helping its users be more productive and achieve their business goals.
